English
FrançaisAn introduction to Salesforce
Salesforce is cloud-based online Customer Relation Management (CRM) service with redesigned functionality focusing on customer service, marketing, analytics and sales. Salesforce is a service as a software (Saas) company that uses cloud computing and software distribution model to host the applications online. This cloud-based software helps an organization to build its sales and streamline marketing operations to serve the customers more effectively. In the modern world, salesforce service has enabled the business to beneficially use the cloud platform to connect with current customers,potential customers, clients and partners. According to the Salesforce website statistics, organizations that use salesforce software has seen an average increase of 27% in the sales revenue and 32% increase in lead conversion, which has considerably contributed to 34% increase in customer satisfaction. This huge leap in numbers is due to the diversity of the cloud and applications offered by the salesforce enabling wide scope for the organization to them with marketing, tracking of their sales and analyze their weekly reports on performance. They offer various classes of clouds namely – analytics cloud, marketing cloud, service cloud, IOT cloud, commerce cloud, etc. to facilitate every branch of marketing and management.
An introduction to Salesforce
Salesforce is cloud-based online Customer Relation Management (CRM) service with redesigned functionality focusing on customer service, marketing, analytics and sales. Salesforce is a service as a software (Saas) company that uses cloud computing and software distribution model to host the applications online. This cloud-based software helps an organization to build its sales and streamline marketing operations to serve the customers more effectively. In the modern world, salesforce service has enabled the business to beneficially use the cloud platform to connect with current customers,
potential customers, clients and partners. According to the Salesforce website statistics, organizations that use salesforce software has seen an average increase of 27% in the sales revenue and 32% increase in lead conversion, which has considerably contributed to 34% increase in customer satisfaction. This huge leap in numbers is due to the diversity of the cloud and applications offered by the salesforce enabling wide scope for the organization to them with marketing, tracking of their sales and analyze their weekly reports on performance. They offer various classes of clouds namely – analytics cloud, marketing cloud, service cloud, IOT cloud, commerce cloud, etc. to facilitate every branch of marketing and management.
Why is Customer Relationship management important?
A customer relationship management allows businesses to manage their relationships with other business, customers and the associated data with them. CRM is the major part of the organization infrastructure to focus the organization’s relationship with customers, to store their respective information, to account for the leads and sales opportunities in one central location to have more accessible information anytime in the real-time. This customer relationship is the foundation for the growth of the business and expands its customer base. The CRM acts as the central nervous system to manage the various connections to help grow the business. Additionally, CRM is utilized by marketers to understand the perspective of sales to make very accurate forecasting of sales. This clear visibility of pipeline enables proper maintenance of data, making it more accessible and reliable. These data are given insightful information to focus on servicing customers to expedite the organization’s growth. This is essentially why we need CRM software to consolidate the customer’s information to maintain a single database to easily access and manage the data. Additionally, this software offers various functionalities like recording and keeping track of customer interactions over chat, phone calls, social media and on any other channels and automating workflow process including task, calendar and alerts on productivity and performance.
BENEFITS OF USING SALESFORCE : Flexibility and adaptability
Salesforce platform has a high degree of adaptability and flexibility making it the most significant unique selling point in the market. Salesforce environment offers a varying set of page layouts, workflows and process to customize the required objects and options specific to the niche of the industry. Due to its high flexibility, salesforce is easy to manage and use, with ultimate customization. APIs link, the most beneficial ability of salesforce is its versatility to link and integrate various applications immediately. A wide range of suppliers offers standard API links on salesforce, which can be easily linked onto without being charged for extra usage.
Efficient reporting and customer success platform Salesforce offers a range of reporting tools which helps save your time and money to attain efficient attention to the business. This feature enables salesforce to customize and enable contract management and offer real-time data and reporting. Salesforce enables efficient functions for your business to achieve customer satisfaction and success.
BENEFITS OF USING SALESFORCE : Flexibility and adaptability
Salesforce platform has a high degree of adaptability and flexibility making it the most significant unique selling point in the market. Salesforce environment offers a varying set of page layouts, workflows and process to customize the required objects and options specific to the niche of the industry. Due to its high flexibility, salesforce is easy to manage and use, with ultimate customization. APIs link, the most beneficial ability of salesforce is its versatility to link and integrate various applications immediately. A wide range of suppliers offers standard API links on salesforce, which can be easily linked onto without being charged for extra usage.
Efficient reporting and customer success platform Salesforce offers a range of reporting tools which helps save your time and money to attain efficient attention to the business. This feature enables salesforce to customize and enable contract management and offer real-time data and reporting. Salesforce enables efficient functions for your business to achieve customer satisfaction and success.
Security
The most important part of the business ecosystem is to maintain the data security of the complete dataset. Many CRM platforms at times do not pay enough attention to security issues related to business data. Salesforce has a preinstalled security feature that allows the business managers to decide the authority to access the data, making salesforce the most reliable and secure software
Elevate internal working
The most important part of the business ecosystem is to maintain the data security of the complete dataset. Many CRM platforms at times do not pay enough attention to security issues related to business data. Salesforce has a preinstalled security feature that allows the business managers to decide the authority to access the data, making salesforce the most reliable and secure software
Elevate internal working
The most important part of the business ecosystem is to maintain the data security of the complete dataset. Many CRM platforms at times do not pay enough attention to security issues related to business data. Salesforce has a preinstalled security feature that allows the business managers to decide the authority to access the data, making salesforce the most reliable and secure software
Why collaborate with Farenexus Group for your CRM requirements?
Farenexus Group has an extensive worldwide network to facilitate your organization to build an extensive customer base and offer the most engaging and wide marketing space for your customer network. We offer the most unique B2B and B2C buying experience to facilitate and connect to every commerce channel available with salesforce. We strive hard to help companies grow by expediating customer engagement, streamlining the sales management process and having a personalized marketing campaign.
“At the core of everything that we do is a reflection of our values. We pride ourselves on working collaboratively with our clients to present them with innovative solutions while ensuring that we’re accountable and transparent with our results”
Get Started
Schedule a Demo
